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  • What payment methods do you accept ?
    We accept Visa, MasterCard, American Express, ChinaUnionPay, JBC, Diners, Discover, Electron, Maestro, Apple Pay, Google Pay and Paypal.
  • Can I change my browsing currency ?
    All of our transactions take place in Canadian dollars. However we do provide a currency conversion tool as a way to help our customers make sense of our prices. Keep in mind that this is an approximation (based on live exchange rates at the time) and all orders will be processed in Canadian dollars as we are a Canadian company.
  • How long does it take for personalized jade customization?
    The design phase of each customized product takes 5 business days. After the first draft of the design is completed, we will send the electronic image file to you email for confirmation. After confirmation, we will need 3-5 business days to cut, carve and polish the jade product. Therefore, the entire design and production process takes 8-10 business days to ship. Please remember that personalized customization of jade is a unique product in the world. It is much more difficult to customize than Gold and Silver jewelry. It is a treasure that can be passed down from generation to generation.
  • What kind of jade products can you customize?
    Our specialty is to record and express characters' avatars, expressions, and wonderful moments with jade. Therefore, our featured products are usually jewelry-based character head carving products. Of course, we can also customize the engraving of various types of landscape ornaments and engraving products of various cultural types.
  • Can you create creative designs for customers?
    We only design directly based on the pictures provided by customers. We are not responsible for altering customer's images. Customers need to understand what kind of jade product you need and make a decision before submitting pictures.
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