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Returns

All Prices are in Canadian Funds.

1.Non-customized products

30 day refund guarantee - Return within 30 days for a full refund on the product- original shipping charge not included.

Return address:

Jade Custom Canada

972 Finlay St, White Rock, BC, V4B 4K4

As Jade is a natural stone, shade of green may not be exactly as shown.

Shipping is Calculated at Checkout

For Shipments Outside of the Canada, import duties, taxes, and VAT charges are not included in the item price or shipping charges. These additional charges are the buyer’s responsibility.

Return within 30 days for a full refund on the product- original shipping charge not included.

OVERSEAS ORDERS OVER C$1000:

When an item of a value greater than  C$1000 is returned to us, we are charged an Import Entry Fee of $60.00 by Canada Customs. Be mindful that we pass this fee onto yourselves, when we refund you for this item. Therefore your refund will be the cost of goods paid, less this fee and any postage costs.

REFUSING DELIVERY OF ITEM OR NOT PAYING CUSTOMS FEES

Orders that are not claimed at customs - or refused at the address by yourself or the recipient of the goods - will be returned to us at the customer’s expense; with any refund deducting the cost of return postage.  A refund will not be issued until the items have arrived back with us, in the same condition. Have a good read of our FAQs.

2.Customized Products

We can not return custom products, please consider this before purchasing. Please read the Customization Process carefully.

For any concerns related to returns, please contact us at 778.898.6200 or info@jadecustomcanada.com.

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